Friday, January 23, 2009

Support News

We've recruited a new member of staff who will work 100% on user support. It's been challenging to keep up with the support workload recently, particularly at times when there were service reliability issues because those tend to lead to large numbers of new tickets being raised. Users should experience more consistent response to support issues and our engineering staff will be able to focus entirely on fixing the problems reported.

12 comments:

Brad Koehn said...

You folks do a great job! Thanks for all the hard work; you've made using my iPhone so much more pleasant with the service you provide!

Cubehouse said...

Wow, you guys rock! This is the best service I've found for my Ipod. All I wanted was to sync my Google calendar and contacts and I was prepared to pay for it! (still am really, considering the level of service)

Javier said...

Fantastic, what about email syncronization, any date.

Steve said...

KUDOS for all you do. Since the last big hoorah was resolved, this is the best thing since, well, the iPhone itself !

Can't imagine being without it. It's saved me SO many times.

Thanks --
Steve

mishenka said...

You do not charge money for your service, and still, at the same time, you are hiring people? :) I just hope that when you go live the fees will be reasonable. You do provide great service. I truly wish you succeed.

Daniel said...

Rock on =)

Ringi said...

Plz. keep up the good work. I love this service. Any thoughts about contact groups?

David Boreham said...

@mishenka: if we were engaging consultants to tell us what colors to use on the web site, then I'd be right with you. But I think providing decent support for our users is pretty important, no?
@Ringi: Contact groups we need to look at again. We had groups working on the iPhone a while back but there were performance issues that we felt needed some work to address before releasing the feature.

Markstrom said...

Doe this mean I should resubmit all my bug report from the past months or can I count on them being taken care of ?

Jens Ole said...

I just found your product, u saved me a 100 bucks, u guys r great! When the email function comes, I will almost have the perfect mobile device for my needs.
Thank u so much

David Boreham said...

@Markstrom: our new support staffer is going back through old tickets, and I'm hoping that eventually we'll look at them all. However, if you have a current service problem you'd better submit a new ticket.

twentw said...

So far, I think Neuvasync is great, especially for the price. I have a question that I asked support several weeks ago, but never got a response. Does Neuvasync support multiple contact lists? If so, how do I get it to work?

You might think about setting up a user forum so these kinds of questions can be answered without having to bother your staff. Thanks.