Friday, January 16, 2009

Service Status

The servers weren't quite able to keep up with their workload during the busy part of the day Thursday but are operating normally now. As load rises on Friday morning it is possible that service will degrade again. We are working on two fronts to address our overload problems: 1) deploying additional server capacity and 2) making a performance optimization in the software. One or both of these measures will be introduced on Friday to address our increased load.
The heavy traffic over the last few days is due to two things. First the transition to multiple calendars generates more work for the servers. Second, we have three times as many new users signing up every day than we did last week.
The status on the transition to multiple calendars is as follows: about half our users have had the feature enabled. Roughly 75% of their devices have made the transition. When we're sure that most of the eligible devices have transitioned and the current performance and capacity issues have been addressed, the remaining users will then be multical-enabled.
The web page that reports sync status and the elapsed time since the last successful sync will display incorrect information at present. This is because the recording of the status and error data has been temporarily disabled to reduce disk traffic (and improve overall reliability).

52 comments:

junn said...

all the skills.

the function I rely on the most (simple calendar push to ipod and ical) works like a charm now.

I think I speak for a reasonable percentage of us when I say - add a contribute button, already!

WillS said...

"The heavy traffic over the last few days is due to" .... the fact that you have provided a fantastic service. I echo junn's comment about a contribute buttons.

Jon Valjean said...

You guys are great and I would love to be able to pay for this and make you rich. As long as you throw a party in France those of us in this neck of the woods can come to.

Only one issue remains, as I now have folder colours and all is OK.

I have asked my calendar to sync last 6 months, but I only get appointments going back one month.

Is this a bug or a feature? Is there a workaround ?

Anyone have a suggestion?

Thanks again.

Javier said...

You are a fantastic team plese add a contribute button, this service is better than mobile.me

Just one think, what about gmail

Javier said...

since colored calendars I allready enroll 4 of my friends to use your services.

Fantastic job

Aivos said...

The problems of my contacts are resolved. My calendar is still in one colour. But this is not a problem.
The problem is that during the servers inactivity I've discovered all the importance of your service.
For this reason I think that you have to evaluate the opportunity to distinguish a free service (limited) from a pay service (full).

Dustin said...

I have to admit that yesterday I suffered from frustrated amusement as my contacts would be just fine, and then gone, and then fine, and then gone, and then fine again. My calendar didn't seem to vanish during the day yesterday, mostly just contacts.

I'm glad things are getting back to normal, but I agree with the rest - add a contribute button!

But, again, thanks for the great service. What you guys are doing is awesome!

Kdog said...

Would it help reduce server load if folks turned off push and went with hourly synchronization instead?

Eulah said...

Thanks for the update. As of 7am ET the calendar function is up and running for me. Thanks so much. I can't get through my day without it. Looks like you have a product people want. Nice job.

Andy said...

When are you going to start charging? I would be willing to pay if this will help you get into a position to make this a more reliable service and I'd also love to have the push email please!!

Bill said...

8:35am (EST) and no calendar/contact function back yet for me (FYI). Love the service and agree also willing to pay to make it a fullscale service.

Jose M Vidal said...

My contacts are still gone, even after sync.

Bill said...

I added a calendar entry for today on gmail which then seemed to trigger a sync and I got my calendar and all my contacts back. does anybody know how to force a sync with exchange? I know how to do it when you have a mailbox but not when you only have contacts/calendar. Thanks

cmherbert said...

My calendars are syncing, but are all the same color - yellow. If I go to the settings and turn off the calendar sync then back on, it chooses different colors, erases data, re-inputs data and changes colors back to all yellow. I know this is temporary, I am only trying to help you guys with this INCREDIBLE service! Can't wait to see what else happens.

Jose M Vidal said...

Also, if I create a new contact on the iphone the iphone syncs and the new contact disappears, so I'm automatically back to zero contacts.

Steve said...

HOORAY HOORAY!!!
At 8:45 EST I am synced and have colors!

Thanks.
Please let us know where to contribute to your awesome efforts and success! NO ONE ELSE is doing this as well (including MMe....)

Jonathan said...

Someone else posted this and I found it worked for me too.

If you find that your calendars are going to yellow, switch off the calendar sync in the settings of the iphone then back on again.

Open up the calendar app, BUT DO NOT click on All Calendars (top left) until the sync has worked.

If you click on that your calendars go yellow (incomplete sync or something) and you have to start the process again.

As soon as the calendars have fully synced, you can then use the all calendar button with no worries.

Hope this helps.

Matthew C said...

My ipod touch was displaying all of my calendars merged into my default calendar in addition to the additional calendars. I logged into your site and reset the folders, and now everything looks just perfect. Thanks!

Steve said...

Another hint: If your phone is set to time out after a period of time, make sure that you have reset that to NEVER during those initial or resyncs. That seems to have made a difference this morning.

Neyssa said...

Just FYI, the calendars are working fine for me. The contacts on the other hand are coming on and off. My device almost ran out of power with this issue. I understand the problems, just want to make certain you are aware of this particular issue.

Steve said...

Everything working now for me. I got my contacts back! The only minor issue i had is with custom ringtones for my contacts. This information somehow disapeared.

Thanks for your efforts the service is great.

KyleC said...

I mistakenly said re-sync on my WM device yesterday late afternoon. When it tried the servers were overloaded, so I was without my info for a bit :( (but hey its $0 per month). But by the evening it was able to resync, no problem.

Thanks yall!

Lesley said...

Still no luck :S

can't wait for multi-calendar!!

ferni69 said...

What About Map Links???

mingo said...

I set aside the multiple calendar feature until you guys get it solid. Single calendar and contact sync seems to working perfectly. Spot on!

Thank you.

Bryan said...

Progress!

I have a Treo 800W, lost them all yesterday.

No matter what I did, it wouldn't download the contacts. I re-authorized with google several times. I uncheck and -rechecked "sync contacts" in ActiveSync several times. (with clicking ok, and soft reset between).

No matter would I couldn't get contacts syncing (both the troubleshooting pages displayed everything as "ok" on nuevasyncs web server).

So I did a hard reset of my phone.

It appears to be working now. However it reports that it sync 338 contacts, but I have 437 in google contacts. (not counting suggested contacts). I need to try to see if some are missing.

RRM said...

Not syncing any contacts and only partial calendar - no matter, just keep us posted, the service is much appreciated

Trevor said...

multiple calendars working fine for me - was able to re-sync all of them one-by-one to get the colors I wanted (using the comment guide on the following url - https://www.blogger.com/comment.g?blogID=2759507341420259744&postID=7160592693775484010 )

All set! However, some events on a read-only calendar are not syncing back further than a few months. But on another read-only calendar, they are - go figure.

Damien said...

You guys are amazing. The reason you ate getting so slammed with new users is because yyou have an amazing service. The other day someone said not to feel bad for the service problems as long as you keep us updates... I agree 100% and you have done exactly that. I look forests to the contribution button as well you guys deserve some kick back from all your hard work and development of this amazing system.

cmherbert said...

Jonathan - thanks for the help re: the yellow multiple calendars. This worked! Now I am iPodchromatic!

Jesse said...

thank you for all the hard work! nuevasync rocks!

Steve said...

Great service. Everything is working great for me. Thank you for the awesome service!

lcparra said...

Love your service. I use it to synchronize iPhone with Thunderbird via Google. Have been advertising you on newsgroups. And I love your style, which is to be simple, clear, and reliable. Keep up the openness, its unique.

Jon said...

I was waiting to comment until service was active on my account just now. It works perfectly and was worth the wait.

Thanks guys.

RRM said...

should everything be working now? i'm still not recieving the majority of my calendar events on my phone...just asking, thanks again

doug said...

Your increased load may be from the story published on Gadgetell:

How To: Sync Google Calendar with your iPhone over the air

Fifique said...

Color question? The screen capture shown on the nuevasync.com page shows events completely blocked in in the various colors. My account has just been converted to color a few minutes ago. However, all I'm getting is a colored dot to the left of each calendar entry. Is this what everyone else is seeing or are your events completely blocked in color?
Thanks!

Chandrashekar R. Gaajula said...

Everything about my contacts sync well after I did a re-sync. Thanks for the good documentation you have on your website.

A feature I would really love to use is the categories in the contacts. Will make life very easy with that.

Thanks for all the good stuff you guys are doing.

Jan said...

@Fifique: The "blocked" view is the Day view. The colored dots appear in List and Month view.

BB said...

@doug: way to steer traffic to nuevasync!

ferni69 said...

Any word on the map link on the calendar, when one writes an address!!!

David said...

I'm loving this service. I am now free of Outlook and itunes and couldn't be happier. However, I do fear that at any moment this could disappear as I have come to rely on it. Please legitimize this and start charging, but when you do, don't kill us...these are tough times.

Andreas said...

yeah...i get the colors... :)

but i have different colors to google calendar, is this normal?

ecard said...

Other than this blog, is there a forum where users can discus?

Thanks

Daniel said...

Please continue to blog, even if the news isn't so great. I enjoy reading the updates everyday. I can't wait for email push to become available.

Speaking of email push, is there any projected date on when this will be available?

<3 this free service

chad said...

i have been down for 2 days now, but i really cant complain at all, the service is free and awesome

andros said...

Again all contacts are suddenly vanished, second time within 24 hours... Please keep us updated about the problem. Thx!

Ronald said...

No service since Thursday. :-(

chad said...

i figured it out, you can only have 8 calanders, the 9th one (mt work one) did not sync. i just deleted an un-used one and now i have everything again.

Ginger said...

No service on my end. None of my calendars are syncing :-(

Ginger said...

Can someone email me at gingerlatte at gmail dot com? My iPhone doesnt sync back to Google Calendar but Google Calendar syncs to my iPhone.

I tried resyncing and checked all settings on both the iPhone and NuevaSync.

Is this due to the server issue? Is there a fix?

S├ębastien said...

Got the same problem, iPhone contacts sync to Google but Google contacts does not sync to iPhone, anything about that ?