Saturday, August 23, 2008
Sync Status Page Goes Live
One of the challenges for us supporting iPhone and iPod Touch users is that the devices give absolutely no feedback to the user about their sync. They don't even get to know if it worked or not ! The whirring sun thing rotates and bit, and then all is silent. We wanted to provide a higher quality user experience. Since our web site has access to any error information logged when your device tries to sync (we already use this information when answering support tickets), the obvious next step was to provide a way to see it on our web site. This feature has been in development for a while and finally made it onto the live site earlier today. Here's the page. If an error has been logged, the page will display information about how to fix it. There is a simple expert system that understands how to diagnose the most common errors. If it doesn't understand the error then you will be advised to contact our support team.